The age of the customer
News

The age of the customer

From B2B to B2C, expect 2014 to be the year of the consumer as the importance of customer service becomes more apparent than ever. In an Australian first, the Online Retail Logistics Conference discussed the shipping barriers and customer expectations with industry speakers from eBay, Australia Post, IBM Australia and Kogan.com Stuart Harker, the Global … Continue reading

Retail: the next chapter
Feature

Retail: the next chapter

The Australian retail landscape is an ever-changing one and it can be hard to keep up – especially when high-profile and established brands are falling by the wayside. Faced with a challenging economic environment, increasing competition from overseas and online as well as a shift in consumer shopping habits, regular bricks-and-mortar retailers have their work … Continue reading