Retailers warned on EFTPOS skimming

ARA_crime_w_250Retailers are being warned to be super vigilant against criminal organisations engaged in card skimming activities. Alongside the formation of a National Law Enforcement Task Force, the Australian Retailers Association (ARA) has joined forces with the Australian Crime Commission (ACC) and the Australian Bankers’ Association (ABA) in an effort to combat the problem.

All three organisations are advising merchants to secure their EFTPOS against the skimming devices used in defrauding customers. According to a joint press release from the trio, the ACC was warning merchants that a “large and sophisticated international organised crime network” was responsible for an increase in credit and debit card skimming activity in Australia. The network was targeting EFTPOS terminals at retail outlets by installing skimming devices to obtain customer card information and Personal Identification Numbers (PINs).

ACC, Acting Chief Executive Officer, Michael Outram said skimmed information from cards was being used by the global syndicate to create counterfeit cards, which were then used to withdraw cash from ATMs in Australia and overseas.

“While the dollar value can’t be determined at this stage the ACC, ABA and ARA believe that criminals may try again to target retail outlets and use EFTPOS terminals to commit skimming crimes, so this is why we are warning retailers about this criminal activity,” he said.

“NSW, WA, Vic and Qld police have to date arrested 20 people in relation to alleged EFTPOS skimming incidents. This has been the result of a successful law enforcement partnership to address the issue nationally.”

“We are urging all retailers, whether large or small, to be alert to this new threat and take appropriate measures to secure their EFTPOS terminals to help prevent this criminal activity,” added Steven Münchenberg, Chief Executive of the ABA

Fraud protection guidelines created by the Australian Payments Clearing Association (APCA) suggest retailers check daily for any evidence their EFTPOS terminal may have been tampered with and to be wary of unauthorised individuals supposedly fixing or even connecting a terminal.

For more information on the guidelines visit


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